In keeping with our customer first philosophy and level of service, we stand behind the quality of our foundation repair work with an assortment of comprehensive warranties. They cover: Interior Crack Repairs, Outside Membrane Wraps, French Drains, Sump Pump Installations and Window Well Installations.
If you encounter an issue, simply contact us and we will walk you through the claims process. Here’s how it works:
Waterproofing warranty is for the lifetime of the crack from the date of the repair and is fully transferable. Our obligation to you will be as follows. If, after we have injected a crack for the first time, the crack leaks for a second time, we will re-inject the crack at NO COST to our client. In the event that the crack continues to be problematic and leaks a third time, we will either refund the money paid by the client for the crack injection or credit the amount so paid against any other work that may be required to remedy such leak, at the client's option.
Due to the nature of cracks, we will not be responsible for any damages or losses resulting from any leak which occurs after any injection and our responsibility will be solely to re-inject the crack for a second time in accordance with foregoing or refund the client's payment after a third leak.
Outside Membrane Wraps
We warrant that any membrane installed by us to a foundation will prevent water leaks occurring to the area where such membrane was applied, for a period of twenty (20) years from the date of installation provided that the installed membrane has not been damaged, compromised or perforated by any external factor such as damage by lawnmowers, snow blowers, tools, equipment, weather factors or other external causes.
We warrant that with respect to any French Drain installed by us that there will be no leakage of water at the base of the foundation where the drain was installed for a period of twenty (20) years from the date of installation, provided that the installed membrane has not been damaged or compromised by the client or other persons or causes.
Window Well Installations
The Crack Specialists provides a two (2) year warranty against workmanship with respect to the installation of a new window well. Maintenance of the window well or any drain located therein is solely the responsibility of the client.
Sump Pump Installations
TCS provides a two (2) year warranty against workmanship with respect to the installation of the new sump pump. The Manufacturer's warranty is applicable for new sump pumps. Maintenance of the sump pump or any drain located therein is solely the responsibility of the client.
The foregoing warranties are the only warranties provided by the Crack Specialists Limited and there are no other warranties, express or implied with respect to any work, services or products supplied by the Crack Specialists Limited. To the extent permitted by law, any implied warranties provided for in any statute or legislation are specifically excluded. The liability of the Crack Specialists Limited for any breach of warranty or for any damages of any kind relating to any work, services or materials supplied by The Crack Specialists Limited shall be limited to a refund of any money paid by the client to the Crack Specialists Limited and The Crack Specialists Limited shall not be responsible for, or liable for, any other losses, damages or claims of every nature and kind whether same are foreseeable or otherwise.