Red text that says Call
1-866-449-2228
1-866-449-2228


WARRANTY DETAILS



SERVICE COMMITMENT
 


Comprehensive Warranties, Peace of Mind

In keeping with our customer first philosophy and level of service, we stand behind the quality of our foundation repair work with an assortment of comprehensive warranties. They cover: Interior Crack Repairs, Outside Membrane Wraps, French Drains, Sump Pump Installations and Window Well Installations.



If you encounter an issue, simply contact us and we will walk you through the claims process. Here’s how it works:


  1. Call us at 1-866-449-2228 or email info@thecrackspecialists.com.
  2. Ideally we prefer if you have the original paperwork, but don’t worry, if it is lost we will still take care of you.
  3. Share the registered homeowner’s name and address, we will take it from there.
  4. Once confirmed, one of our technicians will come to your home and conduct a no-charge inspection to verify it is indeed the originally repaired crack.
  5. Once verified, The Crack Specialists technician will complete the repairs as described in the appropriate warranty.




Interior Crack Repair

Transferable Lifetime Warranty


TCS warrants the injection of interior cracks from the date of the injection for the lifetime of the crack against any defects in material or workmanship that result in the permeation of water through the same foundation crack.  If, after we have injected a crack for the first time, the crack leaks for a second time, we will reinject the crack at no cost to you. In the event that the crack continues to be problematic and leaks a third time, we will either refund the money paid by you for the initial injection or apply it as credit toward any other work that may be required to completely eliminate permeation within the affected area.  While the action that we take to address a third-leak crack may be advised by us, our action taken is to ultimately be determined by you.


TCS does not warrant any injected cracks to which modification of injection plugs has occurred, whether due to cosmetic reasons or otherwise.  Modifications to these plugs will result in a voided warranty for the entirety of the crack and work site set in our initial scope of work.



French Drains

TCS warrants any French Drains installed from the date of our installation for a total of twenty(20) years against any defects in material or workmanship that result in the permeation of water through the base of the foundation where the drain was installed.  This warranty is void in cases where the installed membrane has been damaged or compromised, intentionally or othewise, by you or other causes.



Window Well Installation / Service

TCS warrants window well installations from the date of our installation for a total of two(2) years against any defects in workmanship within our quoted install area that result in a lack of drainage of that installed well.  TCS warrants window well services from the date of our service for a total of one(1) year against any defects in workmanship within our quoted service area that result in a lack of drainage of that installed well.


In the case where we readress either an installation or service, we are responsible for clearing any blockage or other issues within the quoted work(install/service) area, generally defined as a twenty-four-inch(24") excavation.  If any blockage is apparent below this work area, we consider it our responsibility to disclose it to you but will not clear it as part of our service.



Outside Membrane Wraps

TCS warrants all outside membrane installed by us on your foundation from the date of install for a total of twenty(20) years against any permeation of water through the area of install.  This warranty is void in cases where the installed membrane has been damaged or compromised, intentionally or otherwise, by you or other causes.



Sump Pump Installation

TCS warrants all outside membrane installed by us on your foundation from the date of install for a total of twenty(20) years against any permeation of water through the area of install.  This warranty is void in cases where the installed membrane has been damaged or compromised, intentionally or otherwise, by you or other causes.




Call to book your appointment today 
1-866-449-2228