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1-866-449-2228
1-866-449-2228


WARRANTY DETAILS



SERVICE COMMITMENT
 


Comprehensive Warranties, Peace of Mind

In keeping with our customer first philosophy and level of service, we stand behind the quality of our foundation repair work with an assortment of comprehensive warranties. They cover: Interior Crack Repairs, Outside Membrane Wraps, French Drains, Sump Pump Installations and Window Well Installations.



If you encounter an issue, simply contact us and we will walk you through the claims process. Here’s how it works:


  1. Call us at 1-866-449-2228 or email info@thecrackspecialists.com.
  2. Ideally we prefer if you have the original paperwork, but don’t worry, if it is lost we will still take care of you.
  3. Share the registered homeowner’s name and address, we will take it from there.
  4. Once confirmed, one of our technicians will come to your home and conduct a no-charge inspection to verify it is indeed the originally repaired crack.
  5. Once verified, The Crack Specialists technician will complete the repairs as described in the appropriate warranty.





Interior Crack Repairs

Written Lifetime Guarantee (transferable)


Waterproofing warranty is for the lifetime of the crack from the date of the repair and is fully transferable. Our obligation to you will be as follows. If, after we have injected a crack for the first time, the crack leaks for a second time, we will re-inject the crack at NO COST to our client. In the event that the crack continues to be problematic and leaks a third time, we will either refund the money paid by the client for the crack injection or credit the amount so paid against any other work that may be required to remedy such leak, at the client's option.


Due to the nature of cracks, we will not be responsible for any damages or losses resulting from any leak which occurs after any injection and our responsibility will be solely to re-inject the crack for a second time in accordance with foregoing or refund the client's payment after a third leak.